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api99 Legal Rules For Your Account

api99 Legal explains how account access, payment records, personal data and policy requests work for Indonesian customers.

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POLICY HELP ROUTES

Get Legal Help Through Your Account

A clear support path matters when you need to understand a policy rather than guess what a notice means. We keep account help close to the cashier path so you can ask about verification, payment records, access conditions or a change request without starting from a separate service. Send the relevant account detail and describe the policy point you want clarified. Where local law permits, our support route can also help you check why an access step or wallet status is waiting for review.

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Account policy request

Use the support route inside your account to ask about Legal wording, an access condition or a personal-data request. Include the email or phone detail linked to your account so we can connect the question with the correct record.

Payment record check

If a DANA, OVO, GoPay, QRIS, bank transfer or virtual account entry needs clarification, send the payment reference through account support. We can direct you to the relevant record and explain which verification step is still required.

Access condition query

When your location or account status affects access, ask through the same support path before trying another device. We will point you to the applicable policy wording; access depends on local law and cannot be treated as universal.

DATA SECURITY PRACTICES

How We Handle Your Legal Requests

Legal requests are handled against the account details and records needed to answer them, not through a public comment thread.

Account data

We use the details attached to your account to handle access, verification and policy requests.

Payment records

Records from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may be checked when a payment question or…

Cookies and sessions

Cookies can support sign-in, session continuity and security controls on the device you use.

Device security

Your account path is designed to keep access tied to your sign-in and verification steps across mobile and desktop.

Record retention

We keep account, support and payment records only for the period needed for service operations, security checks and applicable legal…

Change requests

To request a correction or another policy-related change, contact us through the support route in your account and describe the…

Common api99 Legal Questions

These Legal answers cover the points you may check before opening an account or contacting support. We explain the access condition, account verification, payment records, cookies, retention and request route in plain terms. If your situation depends on a location-specific rule, use the support path in your account and confirm that access is permitted where you are.

api99 Legal covers account access, phone verification, payment records, security, cookies, retention, policy changes and contact routes. It also explains that access depends on local law. Read the current notice before opening an account so you understand the conditions that apply to your location.

Access is available only where local law permits. Your location can affect eligibility, and we may require phone verification before account access. If you are unsure about your position in Indonesia, check the current Legal notice and ask through account support before proceeding.

Phone verification helps connect account access and policy requests to the correct account. It can also support security checks when you use another device. Complete the step through the account prompt, and contact support if your verification detail no longer matches your account.

DANA and QRIS records may be used to match a payment question with the correct account activity. We may also check OVO, GoPay, bank transfer or virtual account references. Send the relevant receipt or reference through account support when you need clarification.

Yes, send a correction request through the support route inside your account and identify the exact detail that needs changing. We may ask for account verification before discussing personal data. The current Legal notice explains how requests are assessed and recorded.

We retain account, support and payment records for the period needed for service operations, security checks and applicable legal duties. The period can depend on the record type. Ask through account support if you need the retention basis for a specific account record.

Use the account support route and name the Legal section or wording you are asking about. Include your account contact detail and a short description of the change. We can explain the relevant policy point and identify any access condition affected by local law.

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