Reference

Terms & Conditions for Your api99 Account

api99 Terms & Conditions explain how your account, wallet activity and access to Live Roulette Prestige, Fishing War Arcade and Basketball IBL Bet work.

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api99 Terms & Conditions for Your api99 Account
CONTACT PATHS

Help With Account Terms And Wallet Rules

A clear contact route helps you resolve a Terms & Conditions question before it affects account access or a wallet request. We ask you to include your registered phone number, the relevant transaction reference and a short description of the issue. Do not send your password or one-time verification code. Our support team handles account and payment questions every day from 09:00 to 23:00 WIB through live chat and the support form linked from your account area.

Team online

Live chat

Use live chat from the account area when a Terms & Conditions question concerns login, phone verification or access to a named lobby such as Live Roulette Prestige. Share the reference shown on your screen so we can match the request to the correct account record.

Support form

The support form suits requests about wording, account corrections, cookies or a change to stored details. Include your registered email or phone number and the section that concerns you. We respond through the contact route attached to your account rather than asking for secret credentials.

Payment receipt

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the payment receipt number and time. We use those details to check status without requesting your wallet password. The same route can clarify why a withdrawal needs an account verification step.

DATA AND ACCESS

How We Apply These Account Conditions

Our Terms & Conditions are supported by practical account controls rather than hidden steps.

Account records

We use your submitted account details to create access, connect wallet activity and respond to Terms & Conditions requests.

Cookie controls

Cookies can preserve your sign-in session and basic page preferences while you move between the casino lobby and sportsbook area.

Phone verification

Phone verification is an account condition before access is completed.

Wallet matching

A wallet request must match the account details and payment route shown at the cashier.

Device sessions

Your account can be opened on a mobile browser or desktop browser, but each device session remains your responsibility.

Policy requests

You may ask about the wording, request a correction to your stored details or ask how long a record is…

api99 Terms & Conditions Questions

These Terms & Conditions answers address the account questions we hear most often from Indonesia. They explain when access begins, what happens during a payment check, how policy changes are shown and where to ask for help. If your situation involves a specific transaction or account detail, use live chat or the support form so we can check the relevant record.

You can open the current Terms & Conditions from the footer or account menu before signing in to a lobby. We keep the page available in English and identify material changes in the displayed wording. Save the page path /terms-conditions/ if you want to return to the same policy area.

You must enter accurate details and complete phone verification before account access is enabled. Keep your login information private and avoid creating another account to bypass a check. If verification fails, contact support with your registered phone number and the message shown on your device.

Yes. The Terms & Conditions apply to wallet and cashier activity, including DANA, OVO, GoPay, QRIS, bank transfer and virtual account payments. Follow the route displayed at the cashier, keep your receipt and make sure the payment account matches the details connected to your api99 account.

We may pause a withdrawal when the payment receipt, account details or requested route needs confirmation. This check helps us match the transaction to the correct account holder. Use the support form with the reference number and time; never send a password, wallet PIN or verification code.

Yes. Access to casino and sportsbook areas, including Live Roulette Prestige, Fishing War Arcade and Basketball IBL Bet, depends on local law. We may restrict a title or account function where local law permits only certain services. The available screen is the current access indication for your location.

Send a correction request through live chat or the support form from 09:00 to 23:00 WIB. State the detail that needs changing and provide the registered phone number or email. We verify account ownership first, then assess the request against security, transaction and retention conditions.

We publish the updated wording on the Terms & Conditions page and may require you to acknowledge a material change at account access. Check the page before using a new payment route or lobby. If a clause is unclear, ask support for a plain-English explanation before continuing.

Related Pages

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